Your Privacy Matters

Privacy Policy

Learn how Gradbala protects your data and maintains complete anonymity in our marketplace.

Updated June 14, 2026
12 min read

Complete Anonymity Guaranteed

At Gradbala, your identity is sacred. Students and writers interact using unique IDs only—no names, locations, or personal information is ever shared between users. Your privacy is our top priority.

Introduction

Gradbala ("we," "us," or "our") operates gradbala.com, an anonymous assignment marketplace connecting students with verified writers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. We are committed to protecting your privacy while providing a secure, anonymous marketplace for academic assistance.

Information We Collect

Account Information

  • Email address (for authentication and communication)
  • User role (Student or Writer)
  • Encrypted password (we never store passwords in plain text)
  • Account creation date and last login timestamps
  • Unique user ID (anonymized identifier used throughout the platform)

Profile Information (Writers Only)

  • Professional expertise and subject areas
  • Writer bio and qualifications
  • ID verification documents (stored securely, viewed only by admin)
  • Writer level and performance metrics
  • Average rating and completed assignment count

Transaction Information

  • Bid amounts and proposal messages
  • Payment amounts and transaction status
  • Payout history and fee calculations
  • Refund requests and dispute records

Communication Data

  • In-platform secure chat messages (student ↔ writer)
  • Support ticket messages and responses
  • System notifications and email communications
  • Rating and review content (text only, no personal info)

How We Use Your Information

Platform Operations

  • Facilitate assignment posting, bidding, and delivery
  • Process secure payments via Stripe (cards and available local methods)
  • Enable anonymous communication between students and writers
  • Track assignment progress and delivery status
  • Calculate writer levels, fees, and payout schedules

Security & Fraud Prevention

  • Detect and prevent fraudulent activities
  • Enforce platform rules and terms of service
  • Verify writer identities (admin verification only)
  • Monitor for prohibited contact information sharing
  • Protect against unauthorized access and data breaches

Communication

  • Send transactional emails (account verification, password resets)
  • Notify about assignment updates, new bids, and deliveries
  • Respond to support requests and resolve disputes
  • Share important platform updates and policy changes

Anonymity & Privacy Protection

Gradbala is built on the principle of complete anonymity. Students and writers interact using unique IDs only—no names, locations, or personal identifiers are ever shared between users.

What Stays Anonymous

  • Your real name is never shown to other users
  • Only unique user IDs are visible (e.g., "Student #12345")
  • Location and personal details remain private
  • Payment information is processed securely and not shared
  • Chat messages are encrypted and accessible only to participants

Admin-Only Information

  • Writer ID verification documents (passport, driver's license)
  • Full account details for dispute resolution
  • Payment and payout records for compliance
  • Complete chat history for safety investigations

Data Sharing & Disclosure

Service Providers

  • Payment processors (PayPal, Stripe) for secure transactions
  • Cloud storage providers (AWS, DigitalOcean) for data hosting
  • Email service providers for transactional communications
  • Security services for fraud detection and prevention

What We Never Do

  • We never sell your personal information to third parties
  • We never share your data for advertising purposes
  • We never disclose student-writer communications publicly
  • We never reveal writer identity to students (or vice versa)

Security Measures

We implement industry-standard security measures to protect your information:

Technical Safeguards

  • TLS/SSL encryption for all data in transit (HTTPS)
  • AES-256 encryption for sensitive data at rest
  • Bcrypt password hashing (never stored in plain text)
  • Regular security audits and vulnerability assessments
  • Two-factor authentication (2FA) available for writers

User Responsibilities

  • Keep your password secure and do not share it
  • Never share personal contact information in chat
  • Report suspicious activity immediately
  • Log out from shared devices
  • Use strong, unique passwords

Your Rights & Choices

Access & Portability

  • Request a copy of your personal data (delivered within 30 days)
  • Download your assignment and chat history
  • Export data in machine-readable format (JSON/CSV)
  • View all information we have about you

Deletion & Restriction

  • Request account deletion (some data retained for legal reasons)
  • Restrict processing of certain data types
  • Object to automated decision-making
  • Withdraw consent for optional data collection

Contact Us

For privacy-related questions, concerns, or requests, please contact us:

  • Email: support@gradbala.com
  • Support: Use the "Contact Support" option in your dashboard
  • Response Time: We respond to privacy requests within 30 days

Have Privacy Concerns?

Our team is here to answer your questions about data privacy.

Contact Privacy Team