Privacy Policy

Account Information

• Email address (for authentication and communication)
• User role (Student or Writer)
• Encrypted password (we never store passwords in plain text)
• Account creation date and last login timestamps
• Unique user ID (anonymized identifier used throughout the platform)

Profile Information (Writers Only)

• Professional expertise and subject areas
• Writer bio and qualifications
• ID verification documents (stored securely, viewed only by admin)
• Writer level and performance metrics
• Average rating and completed assignment count

Transaction Information

• Bid amounts and proposal messages
• Payment amounts and transaction status
• Payout history and fee calculations
• Refund requests and dispute records

Communication Data

• In-platform secure chat messages (student ↔ writer)
• Support ticket messages and responses
• System notifications and email communications
• Rating and review content (text only, no personal info)

Platform Operations

• Facilitate assignment posting, bidding, and delivery
• Process secure payments via Stripe (cards and available local methods)
• Enable anonymous communication between students and writers
• Track assignment progress and delivery status
• Calculate writer levels, fees, and payout schedules

Security & Fraud Prevention

• Detect and prevent fraudulent activities
• Enforce platform rules and terms of service
• Verify writer identities (admin verification only)
• Monitor for prohibited contact information sharing
• Protect against unauthorized access and data breaches

Communication

• Send transactional emails (account verification, password resets)
• Notify about assignment updates, new bids, and deliveries
• Respond to support requests and resolve disputes
• Share important platform updates and policy changes

What Stays Anonymous

• Your real name is never shown to other users
• Only unique user IDs are visible (e.g., "Student #12345")
• Location and personal details remain private
• Payment information is processed securely and not shared
• Chat messages are encrypted and accessible only to participants

Admin-Only Information

• Writer ID verification documents (passport, driver's license)
• Full account details for dispute resolution
• Payment and payout records for compliance
• Complete chat history for safety investigations

Service Providers

• Payment processors (PayPal, Stripe) for secure transactions
• Cloud storage providers (AWS, DigitalOcean) for data hosting
• Email service providers for transactional communications
• Security services for fraud detection and prevention

What We Never Do

• We never sell your personal information to third parties
• We never share your data for advertising purposes
• We never disclose student-writer communications publicly
• We never reveal writer identity to students (or vice versa)

Technical Safeguards

• TLS/SSL encryption for all data in transit (HTTPS)
• AES-256 encryption for sensitive data at rest
• Bcrypt password hashing (never stored in plain text)
• Regular security audits and vulnerability assessments
• Two-factor authentication (2FA) available for writers

User Responsibilities

• Keep your password secure and do not share it
• Never share personal contact information in chat
• Report suspicious activity immediately
• Log out from shared devices
• Use strong, unique passwords

Access & Portability

• Request a copy of your personal data (delivered within 30 days)
• Download your assignment and chat history
• Export data in machine-readable format (JSON/CSV)
• View all information we have about you

Deletion & Restriction

• Request account deletion (some data retained for legal reasons)
• Restrict processing of certain data types
• Object to automated decision-making
• Withdraw consent for optional data collection

• Email: support@gradbala.com
• Support: Use the "Contact Support" option in your dashboard
• Response Time: We respond to privacy requests within 30 days